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Quick Answers
The most common questions we hear. For everything else, see our full FAQ →
You have 100 days from delivery to try Trace Vault. If it isn’t right for you, return it for a full refund. Normal use is allowed, subject to our return conditions. Full details are in our return policy.
We ship worldwide. Orders are dispatched within 24 hours and typically arrive in 3–8 business days, depending on your location. See exact delivery times for your country.
Yes, every Trace Vault comes with a 5-year product warranty from us, covering defects in materials and workmanship.
Fill out the form below with your order number, a description of the problem, and a photo or video if possible. This helps us solve it faster.
Once your order ships, you'll receive a tracking number by email. Use it to follow your package the whole way to your door.
Yes, if it hasn't shipped yet. Fill out the form below as soon as possible and we'll update or cancel it for you. Once it's been dispatched, we're unable to make changes.
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We usually reply within one business day. Prefer email? Write to us directly at support@shop-tracevault.com.
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Since We're Talking
Glad you
reached out.
Whether you had a question or needed something fixed, the same guarantees apply either way.
- 100-day returns
- No subscriptions, ever
- 5-year warranty
- Free worldwide shipping
- Recharge it, keep using it forever
- MFi, CE, FCC & RoHS certified
- So thin, it fits anywhere
- It's a tracker. It just doesn't look like one.
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