Hi, how can we help?

No. At just 1.8mm thin, it's the slimmest tracking card in the world, the same footprint as a credit card, so it looks like a regular card, not a tracking device.

Both connect to Apple's Find My network, but they're designed differently. AirTag is round, best suited for keys or bags. Trace Vault is flat and 1.8mm thin, designed to slide into your wallet or passport where an AirTag simply can't fit.

Yes. It's IP67 certified, meaning it's protected from dust and can handle being submerged in water up to 1 meter deep for 30 minutes.

Yes. It's engineered to coexist with RFID-blocking materials, so your cards stay protected while your wallet stays trackable.

Yes, officially. It's reviewed, approved, and registered directly by Apple to meet their performance, compatibility, and security standards, the same process AirTag goes through.

No. Trace Vault runs on the same Find My network as every other Apple-compatible tracker, which includes built-in anti-stalking protection. If a tracker separates from its owner and travels with someone else for an extended period, that person's iPhone automatically alerts them, and Android users can check with Apple's free Tracker Detect app.

Up to 5 months on a single charge. It's rechargeable via Qi-certified wireless charging with a built-in LED charge indicator, so you recharge it again and again, no need to ever replace the card.

A single card doesn't include a charger, it's sold separately. Our 5-card bundle includes a complimentary wireless charger. You can also use any Qi-certified charger you already own, though we recommend our own Trace Vault charger for best performance.

No. Trace Vault is fully rechargeable, so there's no single-use coin cell to throw away and replace. Better for your wallet, and better for the planet.

Yes. Trace Vault uses a low-capacity lithium battery (under 1 Wh), well within standard international airline allowances. A small number of airlines restrict active tracking devices specifically, though this is uncommon, so we'd recommend a quick check of your airline's current policy before you travel.

None, ever. Lifetime tracking with a simple one-time purchase.

Yes. You can add as many Trace Vault cards as you like to your Find My app.

Yes. Within the Find My app, you can give each Trace Vault card its own custom name, like "Wallet" or "Travel Bag," making it easy to keep track of multiple cards at a glance.

Yes. Each card comes individually packaged in its own box with a quick-start guide and manual, so it's ready to give as a gift straight out of the box. If you order multiple cards, each one arrives separately packaged, making it easy to keep one and gift the rest.

Currently, all Trace Vault cards feature our standard design. If you're interested in a personalized or custom card, email our support team at support@shop-tracevault.com and we'd be happy to discuss options.

Yes, it works with any iPhone running iOS 14.5 or later. It's also officially Apple MFi Certified, so it stays reliable through future iOS updates.

No. Trace Vault is built exclusively for Apple's Find My network. It doesn't currently support Android devices.

Yes. Trace Vault works anywhere in the world through Apple's global Find My network, powered by 1.8 billion Apple devices worldwide.

It uses Apple's Find My network, the same technology behind AirTag. Once paired with your iPhone, you can see its exact location on the map anytime through the Find My app, or play a sound if it's nearby but out of sight.

See its live location on a map, play a sound to find it nearby, and enable Lost Mode if it's missing. With Lost Mode on, anyone who finds it can see a message with your contact details, helping get it back to you.

Takes less than a minute, in three steps. Pair it: activate the card and add it in Find My. Place it: slip it into your wallet, bag, or whatever you want to track. Find it: see its exact location on the map in real time, anytime, in the Find My app.

We ship worldwide. Orders are dispatched within 24 hours and typically arrive in 3–8 business days, depending on your location. Free shipping on orders over $50, with all import duties and taxes arranged upfront. See exact delivery times for your country.

Once your order ships, you'll receive a tracking number by email. Use it to follow your package the whole way to your door.

Email us as soon as possible at support@shop-tracevault.com. If your order hasn't shipped yet, we'll update the address for you. Once it's been dispatched, we're unfortunately unable to make changes.

Yes, if it hasn't shipped yet. Email us as soon as possible at support@shop-tracevault.com and we'll update or cancel it for you. Once it's been dispatched, we're unable to make changes.

You have 100 days from delivery to try Trace Vault. If it isn't right for you, you can return it for a full refund. Normal use is completely fine, but the card must be returned without damage, excessive wear, alterations, or signs of misuse. Full details are in our return policy.

Email us at support@shop-tracevault.com with your order number, and we'll send you instructions to get it back to us, or use the contact form below. Full details are in our return policy.

Once we've received and inspected your return, we'll email you. Approved refunds go back to your original payment method within 10 business days, though your bank may take a little longer to process it on their end.

A few specific cases fall outside our return policy:

• Orders shipped to an incorrect address provided by the customer
• Orders marked "Delivered" by the carrier with valid tracking (if you can't find your package, contact the carrier directly)
• Products returned with damage, excessive wear, alterations, or signs of misuse
• Gift cards, personalized items, or final-sale products

Yes, every Trace Vault comes with a 5-year product warranty from us, covering defects in materials and workmanship.

We never see your location data. It goes directly through Apple's encrypted Find My network to your own devices. We only provide the hardware; Apple provides the entire network and servers, and our Apple MFi Certification is what gives us access to that technology.

Email us at support@shop-tracevault.com with your order number and a description of the issue, a photo or video helps us solve it faster if relevant, or use the contact form below. We're here to help.

Email us at support@shop-tracevault.com with your order number, a description of the problem, and a photo or video if possible. This helps us solve it faster.