Contact information

If you have questions about your order, our products, returns, shipping, or anything else related to Trace Vault, our customer support team is here to help.


Contact Details

Business name: Trace Vault
Email: support@shop-tracevault.com
Telephone: +1 307 776 3069


Mailing Address

Trace Vault
312 W 2nd Street
Suite A8069
Casper, Wyoming 82601
United States


Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed

All hours are in Mountain Time (MT).

We usually respond to customer enquiries within one business day. Response times may be longer on weekends and public holidays.